**Last updated: 11 October 2026**

## 1. About floor16

Welcome to floor16. These Terms of Service explain the conditions that apply when you browse our website, purchase products or use any services we provide.

In these terms, “floor16”, “we”, “us” and “our” refer to the business operating this website. “You” and “your” refer to anyone visiting our website or purchasing from us.

**Business name:** floor16
**Contact email:** hello@floor16.co.uk
**Website:** floor16.co.uk

By using our website or placing an order, you agree to these terms. If you do not agree with them, please do not use our website.

Nothing in these terms affects any consumer rights that cannot legally be excluded or restricted.

## 2. Our Products

floor16 specialises in stickers, decals and related products for automotive and personal use.

We aim to ensure that product descriptions, photographs, colours, dimensions and other details are as accurate as possible. However, colours may appear differently depending on your screen, device settings, lighting conditions and the material selected.

Product images are provided to illustrate the item and may not reproduce its exact appearance in every circumstance.

We reserve the right to correct genuine errors in product listings and to discontinue products. Any changes will not remove rights you already have under a confirmed order or applicable law.

## 3. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

You should check your basket, delivery details, product options and any personalised information carefully before completing payment.

An order confirmation email acknowledges that we have received your order. Acceptance of your order will take place in accordance with the ordering process communicated on our website.

If we are unable to fulfil an order, for example because an item is unavailable or a genuine pricing error has occurred, we will contact you and arrange an appropriate refund for any payment taken for the unfulfilled order.

Please ensure that the contact and delivery information you provide is accurate.

## 4. Prices and Payment

All prices will be displayed on the relevant product pages and at checkout. Any applicable taxes and delivery charges will be shown as required before you complete your purchase.

We accept the payment methods displayed at checkout. Orders may require successful payment before production or dispatch begins.

We do not knowingly charge customers undisclosed fees. If an additional charge is necessary, it will be explained and agreed with you before it is applied.

Promotional offers, discounts and coupon codes may be subject to specific conditions displayed when the offer is made.

## 5. Custom and Personalised Products

Some floor16 products may be made or customised according to information supplied by the customer, including names, text, colours, sizes, logos or other design requirements.

You are responsible for checking the information and spelling submitted with your order. Where a proof or design preview is supplied, please review it carefully before approving it.

Once production has started, changes may not be possible. Contact us as soon as possible if you need to amend or cancel an order.

You confirm that you have the necessary rights or permission to use any artwork, logos, photographs or other materials you provide. You must not submit material that infringes another person’s intellectual property rights or is otherwise unlawful.

Personalised or made-to-order products may be excluded from the ordinary change-of-mind cancellation right where the legal requirements for that exception are met. This does not remove your rights if a product is faulty, incorrectly made or not as described.

## 6. Delivery

We aim to dispatch orders within the estimated timeframe displayed on our website or communicated to you. Delivery estimates are not guaranteed unless expressly stated.

Delivery times can be affected by postal services, courier delays, public holidays, production requirements and circumstances outside our reasonable control.

Any applicable delivery charges and available delivery options will be shown during checkout.

Please ensure that your delivery address is complete and accurate. If an order is delayed, appears to be lost or arrives damaged, contact us using the details provided on our website so we can investigate.

Your statutory rights relating to delivery and non-delivery remain unaffected.

## 7. Applying and Using Stickers

Where stickers or decals are intended for vehicles or other surfaces, you are responsible for checking that the product is suitable for the intended application.

For the best results, follow any application instructions supplied with the product. Surfaces should generally be clean, dry and suitable for adhesive vinyl before application.

We recommend testing suitability on an inconspicuous area where appropriate. Adhesion and durability may vary depending on the surface, its condition, temperature, preparation, cleaning products and exposure to weather.

Unless we have expressly agreed to provide an installation service, application is your responsibility. We cannot guarantee a particular result where the product is applied incorrectly or used on an unsuitable surface.

Nothing in this section excludes liability that cannot legally be excluded, including applicable rights concerning faulty or misdescribed products.

## 8. Cancellations, Returns and Refunds

We want you to be happy with your purchase. If you need to cancel an order, return a product or report a problem, please contact us promptly.

For most products purchased online by consumers in the UK, you generally have 14 days from receiving the goods to notify the seller that you wish to cancel, followed by a further 14 days to return them. Exceptions may apply, including qualifying personalised or custom-made products.

Where you exercise a valid change-of-mind cancellation right, you may be responsible for the direct cost of returning the goods if you were informed of this requirement before purchase. Refunds will be handled in accordance with applicable law.

If an item arrives faulty, damaged, incorrectly supplied or not as described, please contact us with your order details and, where helpful, photographs of the issue. We will assess the matter and provide the remedy required by law.

We do not use this policy to remove or restrict your statutory rights. Full details of our returns process should be available in our separate Returns and Refunds Policy.

## 9. Intellectual Property

Unless otherwise stated, the floor16 name, branding, website content, original artwork, product photographs, designs and other materials created for our business belong to us or are used with permission.

You may not reproduce, redistribute, sell or commercially exploit our protected content without prior permission, except where permitted by law.

Purchasing a sticker or decal does not automatically transfer ownership of the underlying artwork or grant permission to reproduce it commercially.

Where you supply artwork for a custom order, you retain any rights you already hold in that artwork. You grant us permission to use it only as reasonably necessary to process and fulfil your order, subject to any separate agreement.

## 10. Website Use

You agree to use our website lawfully and not to interfere with its security, operation or availability.

You must not attempt to gain unauthorised access to the website, introduce malicious software, misuse our ordering systems or use our website to submit fraudulent orders.

We may temporarily suspend website access for maintenance, security or technical reasons. We will make reasonable efforts to minimise disruption where practicable.

We aim to keep the website available and accurate, but we cannot guarantee uninterrupted access or that every feature will always operate without errors.

## 11. Third-Party Services and Links

Our website may use third-party services, including payment processors, delivery providers and website plugins, to support our operations.

Third-party services may be subject to their own terms and privacy policies. We are not responsible for the operation of external websites that we do not control, although this does not affect any responsibility we have under applicable law.

## 12. Liability

We are responsible for supplying products in accordance with our legal obligations and the terms of your order.

Nothing in these terms excludes or limits liability where it would be unlawful to do so. This includes liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence, where applicable, as well as your statutory consumer rights.

Subject to those protections, we are not responsible for losses that are not reasonably foreseeable consequences of our breach, or for losses arising from use of a product contrary to its supplied instructions.

This section does not remove any rights you may have under consumer protection legislation.

## 13. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy.

Information supplied during checkout may be used to process payments, fulfil orders, arrange delivery, respond to enquiries and meet our legal obligations.

Please read our Privacy Policy for further information about the data we collect, how we use it, how long we retain it and the rights available to you.

## 14. Changes to These Terms

We may update these terms to reflect changes to our business, products, website or legal requirements.

The latest version will be published on this page with its revision date. Updated terms will apply to future use of the website and future orders, and will not retrospectively remove rights already acquired under an existing order.

## 15. Governing Law

These terms are governed by the laws of England and Wales, unless mandatory consumer protection rules in another jurisdiction apply to your circumstances.

If a dispute arises, we encourage you to contact us first so we can try to resolve the matter constructively.

## 16. Contact Us

If you have a question about these terms, an order, a product or a return, please contact us:

**floor16**
Email: hello@floor16.co.uk

Thank you for choosing floor16.